Contact us

Scheduling, service, and technical questions

Help is always free and available 24 hours a day, 7 days a week, 365 days a year.

Access help in any of the follow ways:

  • During a conference: Press *0 for an operator to assist you. Please note, this is by far the best way to report an in-conference concern, and will in most cases, allow us to resolve or at least identify the cause of the issue.
  • By phone*: Dial your TeamConnect dial-in number and select prompt 2.

    * For Germany, Japan, and China users - please use one of the following numbers:
  • Germany Helpdesk: +44 (0)20 7706 7834
  • Japan Helpdesk: 01 20 363 877
  • US & Americas Helpdesk: +1 617 786 4193
  • EMEA & Rest of the World Helpdesk: +44 (0)20 7402 6578
  • NOTE: Be sure to ask for a helpdesk ticket number for tracking purposes.

  • Online: Submit your issues through the Report an Audio Problem form. You will receive an auto-response email with your ticket number.
  • By email:
  • For German users email: europe.conferencing.de@bt.com
  • For Asia Pac users email: asia.conferencing@bt.com
  • For US & Americas users email: DPWNConferencing@btci.com
  • For EMEA & Rest of the World users email: dpdhl.conferencing@bt.com

If after seeking help through the above channels you find yourself still experiencing service issues, please contact your regional service manager and provide them with your ticket number. If you need to escalate the issue still further, please then contact your regional account manager.


Global Service Manager

 

Anu Patel
+44 7714448360
anu.2.patel@bt.com


Global Business Manager

 

Elaine Goh
+ 65 9004 0219
elaine.goh@bt.com


Europe, Rest of the world, Lead Sales Specialist

 

Toralf Hamann
+49 30 99296 5462
toralf.3.hamann@bt.com

US & Americas Sales Specialist

 

Michelle Zebell
+1 513 846 1508
michelle.zebell@bt.com

SEA, Australia, NZ & Japan Sales Specialist

 

Dave Haslett
+61 401761736
david.2.haslett@bt.com

Middle East, India, NEA Sales Specialist

 

Rakesh Narayan
+918043310187
rakesh.narayana@bt.com

Send us your questions or comments